06 70 172 85 26 - Orders
Payment Methods
|
Legal name |
Lux Crystal Wash SRL |
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Tax ID (CUI) |
51074967 |
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Trade Register number |
J2024051254009 |
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info@luxewash.eu |
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Phone |
06 70 172 85 26 |
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Registered office |
Beclean, Bistrița-Năsăud, Aleea Ghiocelului 4, Sc. 3, Ap. 7, postcode 425100, Romania |
|
Last updated |
29 April 2026 |
This Payment Policy describes the payment methods available on luxewash.eu and how transactions are processed.
1. Accepted payment methods
The available payment methods are shown on the checkout page. LuxeWash may currently accept the following payment methods:
- online payment by Visa bank card;
- online payment by Mastercard bank card;
- online payment by American Express bank card, where available at checkout;
- cash on delivery, where available for the given order.
LuxeWash does not currently accept payment by PayPal, Google Pay, Apple Pay, bank transfer/payment order or instalments, unless these options are expressly shown at checkout.
2. Currency and prices
All prices shown on luxewash.eu are stated in Hungarian forints and include VAT. Applicable costs, including shipping fees, are displayed before the order is finalised.
LuxeWash does not charge hidden additional fees for online payment. For cards issued in another currency, the issuing bank may apply its own exchange rates, fees or currency conversion rules.
3. Time of charge
For online payment, the order amount is charged at the time the order is placed or in accordance with the rules of the payment service provider used. Order processing may depend on payment confirmation.
For cash on delivery, payment is made to the courier upon delivery of the parcel, where this method is available for the given order.
4. Payment service providers
Online payments are processed through the payment service providers available at checkout. LuxeWash does not store full card details on its own servers and has no full access to sensitive card data.
5. Payment security
The website uses a secure HTTPS/SSL connection to protect data transmitted through the forms available on the site. Online payments are processed by specialised providers that apply industry security measures, including PCI DSS standards where applicable.
A secure connection significantly reduces the risk of unauthorised interception of transmitted data; however, no technical method can guarantee absolute security.
6. What payment data we can see
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Information |
LuxeWash access |
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Full card number |
No. |
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CVV/CVC |
No. |
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Last 4 digits of the card |
Possible, if available through the provider. |
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Cardholder name |
Possible, depending on the provider. |
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Payment status |
Yes. |
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Payment method and transaction ID |
Yes. |
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Billing address |
Yes, for order processing and tax obligations. |
7. Failed or declined payments
If a payment is declined or fails, we recommend checking that the details entered are correct, the available funds, the card limit, the approval of the transaction in your banking app, and any restrictions imposed by the issuing bank.
If the problem persists, contact the issuing bank or write to us at info@luxewash.eu.
8. Refunds
Refunds are made in accordance with the Returns Policy available on the site. Refunds are generally made through the same payment method used for the original transaction, unless the customer has accepted another refund method.
The time it takes for the amount to actually arrive in the customer's account may depend on the issuing bank, the payment method or the payment service provider.
9. Confidential handling of payment data
Personal data and transaction data are handled in accordance with the Privacy Policy. Data may be forwarded to payment service providers, banks or other providers involved in processing transactions, solely for the purpose of completing the payment, preventing fraud or fulfilling legal obligations.
10. Frequently asked questions
Is it safe to pay by bank card on the LuxeWash website?
Yes. Payments are processed by specialised providers, and the website uses a secure HTTPS/SSL connection. Full card details are not stored on LuxeWash servers.
Can I pay in instalments?
LuxeWash does not currently offer instalment payments, unless this option is explicitly displayed at checkout.
What should I do if the payment failed?
Check the details you entered, the available funds and any approvals that may be required in your banking app. If the problem persists, contact the issuing bank or LuxeWash.
11. Contact
- Email: info@luxewash.eu
- Phone: 06 70 172 85 26
- Registered office: Beclean, Bistrița-Năsăud, Aleea Ghiocelului 4, Sc. 3, Ap. 7, postcode 425100, Romania
- Opening hours: Monday–Friday, 09:00–18:00
