06 70 172 85 26 - Orders
Terms and Conditions
|
Legal name |
Lux Crystal Wash SRL |
|
Tax ID (CUI) |
51074967 |
|
Trade Register number |
J2024051254009 |
|
|
info@luxewash.eu |
|
Phone |
06 70 172 85 26 |
|
Registered office |
Beclean, Bistrița-Năsăud, Aleea Ghiocelului 4, Sc. 3, Ap. 7, postcode 425100, Romania |
|
Last updated |
29 April 2026 |
This document sets out the terms of use of the luxewash.eu website and the rules applicable to orders placed on this website. By using the website or placing an order, you confirm that you have read and understood this document.
This document applies to the luxewash.eu website and to orders placed through it for delivery within Hungary, unless expressly stated otherwise.
1. Definitions
- “LuxeWash”, “we”, “the company” or “the seller” means Lux Crystal Wash SRL.
- “Website” means the luxewash.eu website.
- “Customer” or “user” means any person who accesses the website or places an order.
- “Consumer” means a natural person who acts for purposes outside their trade, business or profession.
- “Products” means the products offered for sale on the website, including cleaning products and similar items.
2. Who we are
LuxeWash is the brand under which Lux Crystal Wash SRL operates the luxewash.eu online store.
- Legal name: Lux Crystal Wash SRL
- Tax ID (CUI): 51074967
- Trade Register number: J2024051254009
- Registered office: Beclean, Bistrița-Năsăud, Aleea Ghiocelului 4, Sc. 3, Ap. 7, postcode 425100, Romania
- Email: info@luxewash.eu
- Phone: 06 70 172 85 26
3. Using the website
The website can be used to obtain information, view products and place orders. The user agrees to use the website lawfully and fairly, in a way that does not harm its operation or the rights of other persons.
Orders can be placed without creating a customer account. If customer accounts or similar features become available later, the user will be responsible for keeping their login details confidential.
4. Products
We strive to ensure that product descriptions, images and information are accurate and up to date. However, minor differences may occur in packaging, shade, display or availability, depending on production batches, device settings or supplier updates.
Product images are for illustrative purposes only. If there is a significant difference between the product ordered and the product delivered, the customer may contact us to find a solution in accordance with applicable law.
5. Placing and confirming orders
By placing an order, the customer makes an offer to purchase the selected products. LuxeWash regards the order as accepted when it sends the order confirmation by email or by other means available on the checkout interface.
We reserve the right to refuse or cancel an order in justified cases, for example in the event of lack of stock, an obvious price or description error, suspected fraud, incomplete details or the impossibility of contacting the customer. For cancelled orders that have been paid, the amounts paid will be refunded.
6. Prices, VAT and payment
Prices shown on the website are given in Hungarian forints and include VAT, as the company is VAT-registered. Shipping costs, where applicable, are shown separately before the order is finalised.
The available payment methods are displayed at checkout and are described in the Payment Policy published on the website. LuxeWash accepts online card payment, for example with Visa, Mastercard and American Express cards, as well as cash on delivery where this option is available for the order in question.
LuxeWash does not currently accept payment by PayPal, Google Pay, Apple Pay, bank transfer/payment order or instalments, unless these options are expressly shown at checkout.
7. Delivery
Orders placed on luxewash.eu are delivered within Hungary in accordance with the Shipping Policy available on the site. Delivery is carried out by GLS Hungary.
Processing and delivery times are indicative and may vary depending on product availability, payment confirmation, the delivery area, courier schedules, peak periods or situations beyond LuxeWash's control.
The risk of loss of or damage to the products passes to the customer when they or a person designated by them physically take possession of the products.
8. Right of withdrawal, returns and refunds
The consumer has a statutory right of withdrawal within 14 calendar days of receiving the products, under the conditions set out in applicable law and in the Returns Policy available on the site.
The direct costs of returning products are borne by the customer, unless the product is incorrect, defective or non-conforming. The full procedure, conditions and exceptions are detailed in the Returns Policy.
9. Statutory guarantee of conformity
The products sold are covered by the statutory guarantee of conformity under applicable law. In the event of non-conformity, the consumer is entitled to the rights provided by law, including, where applicable, having the product brought into conformity, replaced, the price reduced proportionally or the contract terminated.
This section does not limit consumers' statutory rights. LuxeWash does not currently provide any additional commercial guarantee, unless it is expressly stated for a specific product or campaign.
10. Prohibited uses
It is prohibited to use the website for unlawful, fraudulent or abusive activities, for transmitting viruses or malicious code, for unauthorised data collection, for spam, for infringing intellectual property rights, or for disrupting the operation of the website.
11. Intellectual property
The content of the website, including texts, images, graphic elements, logos, trade names, design and published materials, is the property of LuxeWash or its partners and is protected by copyright, trademark and intellectual property law.
Copying, reproducing, distributing, modifying or commercially using the content of the website without LuxeWash's prior written consent is not permitted.
12. Reviews, feedback and communication
Customers may submit reviews, suggestions or feedback, provided that they are genuine, honest and lawful, and do not contain offensive or discriminatory language, false information, third parties' personal data or content that infringes the rights of other persons.
LuxeWash reserves the right to moderate, edit or remove content submitted by users to the extent permitted by law.
13. Privacy, personal data and cookies
Personal data is processed in accordance with the Privacy Policy published on the website. The use of cookies is described in the Cookie Policy. These documents form part of the information framework governing use of the website.
14. Third-party tools, Shopify and external services
The website is built on the Shopify platform and may integrate external services for payments, courier services, analytics, marketing, email/SMS/WhatsApp marketing and other functions needed to run the online store.
Third-party services may have their own policies and terms. LuxeWash does not fully control how these external services operate, but strives to use suitable providers for the store's activities.
15. Limitation of liability
To the extent permitted by law, LuxeWash is not liable for indirect damages, losses arising from improper use of the products, incorrect information provided by the customer, delays caused by external factors or technical interruptions beyond its control.
Nothing in this document limits consumers' statutory rights or any liability that cannot be excluded or limited by law.
16. Force majeure
LuxeWash is not liable for failure to perform or delay in performing its obligations if this is caused by force majeure or an unforeseeable event under applicable law, including without limitation natural disasters, fires, floods, strikes, legal restrictions, or significant interruptions of courier services, the internet or energy supply.
17. Changes to the terms
LuxeWash may update this document. The applicable version is the one published on the website at the time of access or, in the case of orders, at the time the order is placed, unless the law provides otherwise.
18. Complaints and alternative dispute resolution
For complaints or reports, you can contact us at info@luxewash.eu or on 06 70 172 85 26. We strive to resolve every situation amicably.
Consumers may turn to the competent consumer protection authority or use the alternative dispute resolution mechanisms available under the law in force.
19. Governing law and jurisdiction
This document is governed by Romanian law. Any disputes will be settled amicably and, if this is not possible, by the courts with jurisdiction under the law.
20. Contact
- Email: info@luxewash.eu
- Phone: 06 70 172 85 26
- Registered office: Beclean, Bistrița-Năsăud, Aleea Ghiocelului 4, Sc. 3, Ap. 7, postcode 425100, Romania
- Opening hours: Monday–Friday, 09:00–18:00
